Malware can affect your broadband connection or computer in a number of ways. Once infected, you may experience some issues with your computer's response time, or a slower than usual internet connection. 


Here is a list of other common issues caused by malware:


  • Webpage redirects
  • Pop-up ads or windows
  • Unexpected images
  • Unwanted adverts
  • Unable to visit websites
  • Browser slow to respond
  • PC shutting down when trying to remove the malware
  • Fake blue screen of death
  • Theft of personal data
  • Deleted information
  • Spam emails sent from your personal account

Tips to reduce the risk of getting infected by malware:

  • Do not click on dubious websites
  • Make sure the operating system is updated
  • Check your browser security settings and increase security settings if necessary
  • Prior to downloading any software, ensure that you are downloading it from a trusted source
  • Apply a safe email practice: Delete those emails you think are spam, and avoid opening any emails, links, or files sent to you from unknown sources

How can I remove malware?

  • Run a scan on your device's virus protection software
  • Download anti-malware software like malware bytes and run a scan
  • Bring it to a local computer store for service
  • As a last resort, you can try and perform a factory reset to the device