We recommend connecting with an ethernet cable when running a speed test, as it's far superior to Wi-Fi, and has fewer variables that can impact the test results. 

  • Connect with a cat5e cable from your computer directly to a Lan port, which is located at the back of the modem/router combo. Disable your Wi-Fi and ensure that no background programs are running and all other devices are disconnected. Now you can begin your speed test.
  • If you have a modem and router, unplug the router from the modem and connect your laptop directly to the modem. Once you are connected to your modem, run the speed test.

Quick tips before running a speed test:

  • Connect via an ethernet cable instead of Wi-Fi
  • Reboot your router
  • Disconnect any other devices connected to the internet
  • Disable any background applications such as OneDrive
  • If you are connected via Wi-Fi, make sure you are as close to the router as possible
  • Make sure any other wireless devices are turned off. Items such as Google Chromecast, Wi-Fi printers, and Wi-Fi extenders can all affect your speed test results.